Maine General Health OnBoarding


Our Culture of Excellence

Our Culture of Excellence is our commitment to giving the best care and service — to every patient, every time.  

What does this mean?

  • We greet patients and families warmly and involve them in all aspects of their care.
  • We tell patients and family members who we are and why we are here.
  • We always explain what we are doing, why we are doing it and how long it will take.
  • We round on (visit) patients to make sure their care needs are being met.
  • We uphold the highest standards of quality and safety. This includes cleaning our hands, preventing patient falls and making sure patients understand their medications.
  • All of us work as a team to provide excellent care.
  • We take pride in each other’s work. As a result, we instill confidence in our patients and family members and in each other.
  • We thank our patients and families for choosing MaineGeneral. We thank each other to express our gratitude for a job well done.

A culture of excellence is part of every action, every encounter and every conversation.  We hold ourselves and each other to the highest standard of care.