Maine General Health OnBoarding


Mission & Values

Our Mission

MaineGeneral Health's mission is to enhance, every day, the health of the people in the greater Kennebec Valley.

Our Vision

MaineGeneral Health's vision is to be the leading community health care system in Maine, recognized for clinical excellence, customer satisfaction, financial stability and impact on community health.

Our Values & Standards

All MaineGeneral Health employees abide by a code of Values and Standards that are woven into the fabric of everything our organization does. These Values and Standards are represented by the acronym RESPECT, which is defined as:



“I will demonstrate respect and compassion with my words, my tone of voice and my body language”

“I will treat everyone as the most important person I see or speak to today”


“I will promote excellence by doing my best work every day in every interaction”

“I will maintain a high standard of ethical behavior and personal expertise striving to exceed expectations”

“I will maintain confidentiality”


“I will be responsible for maintaining a safe and secure accident-free environment”

“I will speak up when I am concerned about the safety of patients or anyone else”


“I will be responsible for my own actions and learn from my mistakes”

“I will always make sure my appearance is clean, professional and follows MaineGeneral dress code”

“I will assume responsibility for my personal and professional growth”


“I will demonstrate empathy and caring for patients and families”

“I will be sensitive to the diversity among our patients, families, employees and community”


“I will welcome EVERYONE with a smile, eye contact and a friendly introduction”

“I will utilize appropriate meetings and communication tools to receive and share information”

“I will listen to other people’s needs and respond in an open and accepting manner”


“I will collaborate with others, being positive in finding solutions, and supporting a blame-free environment”

“I will recognize the skills and expertise of my coworkers, acknowledging that the team can accomplish more together than individually”